Personal Information

Date of Birth: 08 May 1987

Gender: Female

Nationality: South African Citizen

Languages

Language	Spoken	Reading and Written
English	Fluent	Advanced
Chinese Mandarin	Fluent	Intermediate
Chinese Cantonese	Fleunt	Intermediate
Afrikaans	Conversational	Basic

Areas of expertise

Experience

	APR 2016 - Present

Odd Wine Out - Johannesburg, South Africa

Founding Member and Managing Director Responsibilities Manage sales and marketing Source quality suppliers Build relationship with both customers and suppliers Form strategies and smart goals that are aligned with the business Project manage orders and events Oversee finance and accounting Achievements The first company in the industry to launch a wine label colouring-in events The first company to host a wine blending and label designing event Exhibited at the 21st Century Maritime Silk Road International Expo in Guangdong Province, China in 2017, along with 3500 exhibitors from over 80 countries Official sponsor for Success Resources and Women in MICE (prestigious award for women in tourism and event planning industry) Supplier to some of the national and international corporate clients

	JAN 2015 – JAN 2016

Standard Bank – Human Capital, Johannesburg, South Africa

Learning and Development Consultant Responsibilities Reports to the Head: Ops Learning and Development Strategic Partnering and advisor to the employees and management of Cash Shared Services Support business unit strategy in a learning and development perspective and address key learning challenges to improve the efficacy in business Partner with internal Human Capital Business Partners and subject matter experts in designing learning interventions to address business unit needs Coach and advise junior staff within the team, to ensure the growth of the organisation’s employees Manage the implementation of learning initiatives in business unit portfolios Achievements Laid foundation of the learning path for Cash Shared Services

	AUG 2013 – DEC 2014

Standard Bank – Human Capital, Johannesburg, South Africa

Learning and Development Project Co-ordinator and facilitator Responsibilities Reporting to the Head: Ops Learning and Development Co-ordinate and implement a learning intervention across four African countries, i.e Uganda, Tanzania, Lesotho and Zambia Implemented a Facebook and Twitter group during the African learning intervention, to encourage employees from Africa to leverage onto technology to conduct businesses Facilitated training, i.e Customer Service, Effective Telephone Skills, Email and Communication Etiquette, Change Management as well as Orientation Programmes across the organisation. Managed team building and social events to ensure a high performance team Managed the soft skills development of younger employees in learnerships Support delegates during their journey on the China Immersion Programme Achievements Successfully rolled-out the Africa learning intervention where over 700 employees across Africa were up-skilled to ensure better efficiency and business continuity Facilitated training to employees across South Africa, Uganda, Tanzania and Zambia Co-ordinated high quality team building and social events which ensured the improvement of team moral and performance back in the workplace Learners from the learnership programmes have shown an increase in motivation and positive behaviour due to soft skills development, they were also more resilient and innovative Rolled out a presentation on Business Etiquette with strategic Chinese partners (e.g. ICBC shareholders) and customers, employees have a better understanding of the do’s and don’t's during engagement Travelled to China with 30 executives to host and guide them and to ensure that their trip was effective and memorable

	FEB 2011 – JUL 2013

Standard Bank – Human Capital, Johannesburg, South Africa

HUMAN RESOURCES OFFICER (hired as an HR Graduate) Responsibilities Reporting to the Human Resources Advisor Provide advice and administrative support to primary HR processes spanning the entire HR lifecycle Support the Human Resources Advisor in the implementation of HR initiatives Support the implementation of the HR Operating model by enabling line management to accept greater responsibility for HR transactional activities

	MAR 2010 – JAN 2011

Family-owned restaurant – General Manager, Pretoria, South Africa

General Manager for own family restaurant Responsibilities Manage front of house Market the restaurant and run promotions Manage waiters’ roster, shift duties, daily briefing session before the start of shifts Train staff on all hospitality related information such as customer service, waiting tables, up-selling, handling complaints etc Co-ordinate and host customers during special events and functions Achievements Successfully hosted wine-tasting evenings, New Year’s eve buffets, birthday dinners and baby showers Re-designed the à la carte and take-away menu Business went from non-profit generating to profit generating within six months

	JAN 2009 – JAN 2010

Thai Africa Group – Management, Hyde Park, Johannesburg, South Africa

Assistant Manager for So Yum Dim Sum Bar Responsibilities Reporting to general manager Support general manager on all day-to-day activities in front of house Manage waiters’ roster, shift duties, daily briefing session before the start of shift Train all staff on all hospitality related information such as customer service, waiting tables, up-selling, handling complaints etc Train all staff across the group (So Yum, Orient, Kong Roast, Oyo) on the menu especially the understanding of Sushi, Dim Sum and Asian cuisine Assist with interpretation when meeting Chinese chefs Act as tea ambassador to assist and guide customers on the art of tea drinking Host customers during special events and functions Achievements Successfully trained all staff on the menu and hospitality services before the launch of So Yum Dim Sum Bar Consulted with management on the design and interpretation of Asian Cuisine and the menu Dim Sum sales increased by over 20% since joining the group Was interviewed by a local South African magazine where I was representing Thai Africa as the tea ambassador Customer complaints was significantly reduced

	JAN 2006 – JAN 2011

Promotional Events for various companies – Brand Ambassador and Brand Facilitator, Pretoria and Johannesburg, South Africa

Brand Ambassador for various international and local brands Responsibilities Create brand awareness Promote new products and up-skill customers on the products Product training to other promoters Report back on customer’s queries and customer satisfaction Increase sales Generate sales leads Achievements Promoted over a hundred products Increased sales to 200% for a health care product called Go Life Was consistently the top sales promoter for Spier wine Represented numerous brands at big events such as the Good Food and Wine Show, Nu Metro Girls Night Out events, X-Box Launch etc